Shipping policy

This Delivery Policy explains how POSTUREPRO SOLUTIONS - FZCO delivers physical products and digital products purchased on https://eu.posturepro.co.

Physical products

Physical products, including Therapeutic Insoles, the Functional Activator and accessories, are shipped by a third-party courier service. Every shipment is dispatched with a tracking number, which is emailed to the address on the order as soon as the parcel leaves our facility.

Orders are processed within 1 to 2 working days of payment confirmation. Delivery within the European Union takes 3 to 5 working days from dispatch. Delivery to the United Kingdom, Switzerland and other countries outside the European Union takes 7 to 14 working days from dispatch.

Delivery to the United Arab Emirates takes 1 to 2 working days from dispatch within UAE cities.

Delivery fees

Delivery fees are calculated at checkout based on the destination country and are shown to you in full before you confirm payment. Orders over 250 EUR are delivered at no delivery charge. No delivery fee is added after checkout under any circumstance.

Import duties or local taxes, where a destination country applies them, are the responsibility of the recipient and are not collected by us.

Address accuracy

Avoid any delivery delay by providing your full address along with your contact details. We are not able to redirect a parcel once it has been handed to the courier.

Proof of delivery

The courier records delivery confirmation for every shipment. Proof of delivery, signed or confirmed by the recipient, is retained and can be provided on request to orders@posturepro.co.

Multiple shipments

An order containing more than one item may be dispatched in more than one shipment. The multiple booking / orders / shipments may result in multiple postings to the cardholder's monthly statement.

Digital products

Digital products, including online courses and downloadable material, are not shipped. Access is granted automatically once payment is confirmed. You receive an email at the address on the order containing your login details and the link to your course, and the course also appears inside your account on the Site. Access is normally available within minutes and always within 24 hours of payment confirmation.

Payment confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt. The confirmation states the order number, the items purchased, the amount charged and the currency charged. If you do not receive it, check your spam folder and then contact orders@posturepro.co.